Privacy Policy

Privacy Policy

At Ultra Home Cleaning, we are committed to protecting the privacy and security of our customers, website visitors, and users of our online booking services. This Privacy Policy outlines how we collect, use, store, and protect your personal information and ensures transparency regarding your rights and our practices. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal and non-personal information when you use our website, book services online, or interact with our team. This includes:

• Personal Information: Name, contact number, email address, residential or office address, service preferences, and payment details.

• Non-Personal Information: Browser type, device information, IP address, browsing patterns, pages visited, and website usage analytics.

• Service-Related Information: Booking details, service history, feedback, and any additional notes provided for customised service.

1. How We Use Your Information

The information we collect is used for purposes necessary to provide and improve our services, including:

• Processing service bookings and payments efficiently.

• Communicating with you regarding your bookings, service updates, reminders, and offers.

• Enhancing customer experience by personalising our services based on your preferences.

• Conducting market research, surveys, and improving website functionality.

• Ensuring the safety and security of our staff, customers, and premises.

• Complying with legal obligations and enforcing our terms and policies.

1. Information Sharing and Disclosure

Ultra Home Cleaning does not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• With trusted service providers or partners assisting in service delivery (e.g., payment gateways, logistics, or technical support) under strict confidentiality agreements.

• When required by law or governmental authorities to comply with legal obligations.

• To protect our rights, property, or safety, and that of our customers or staff.

1. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption, restricted access, and regular monitoring. However, no system can guarantee 100% security, and we encourage users to take precautions when using online services.

1. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, track website performance, and analyse visitor behaviour. These technologies help us:

• Remember your preferences and booking history.

• Improve website navigation and functionality.

• Serve targeted promotions or service suggestions.

You can choose to disable cookies through your browser settings, but this may affect certain features of our website.

1. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any such data collected, we take steps to delete it immediately.

1. User Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction, update, or deletion of your personal information.

• Opt-out of promotional communications or marketing messages.

• Withdraw consent to data processing, where applicable.

To exercise these rights, please contact us using the details provided below.

1. Third-Party Links

Our website may contain links to third-party websites for convenience or informational purposes. Ultra Home Cleaning is not responsible for the privacy practices, content, or services of these third-party websites, and we encourage you to review their privacy policies separately.

1. Retention of Data

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer needed, we securely delete or anonymize it.

1. Changes to This Privacy Policy

Ultra Home Cleaning reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with the date of revision. We encourage users to periodically review this page to stay informed about how we are protecting personal information.

1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us at:

Ultra Home Cleaning

Address: No.77/1,1st floor, above RXDX Hospital, NGR Complex, Opp. Canara Bank, Dommasandra Circle, Sarjapura Main Road, Bangalore - 562 125.

Email: info@ultrahomecleaning.com

Phone: +91 - 9916855000

We are committed to maintaining the trust and confidence of our users and customers by safeguarding personal information and providing transparent, responsible privacy practices.